Cheeky Charging
This isn't your fault. If a battery is faulty you won't be out of pocket for it — tell us which one and we'll sort the payment out. It takes about a minute.
Step 1 of 3

Which battery is it?

The code is on the back of the power bank — the side without the QR code.

FRONT Need help? QR code not this side TURN IT OVER BACK 5000mAh CKC0000005461 barcode + number scan this side
Yours will have different numbers — it always starts CKC.
LINE THE BARCODE UP HERE
or type the number
Step 2 of 3

Which machine was it in?

Scan the QR code on the left-hand side of the machine. This is a normal QR code, so it should read quickly.

FIT THE QR CODE IN THE BOX
Step 3 of 3

What's wrong with it?

Pick the closest one.

Where are you? (optional — it helps us collect it)

Which phone were you charging? It helps us spot batteries that only fail with certain phones.

✓

Thanks — that's logged

That was a faulty battery, not anything you did. Please pop it back in any Cheeky Charging machine so we can collect it — then take another one if you still need a charge.